Resident surveys indicate high levels of engagement and satisfaction
CLARKSDALE, MS – Flowers Retirement Community has been recognized as one of the best senior living communities in the nation through resident satisfaction surveys. Flowers was recognized for their exemplary efforts in creating a culture of engagement and satisfaction.
Holleran, the nation’s leading research firm specializing in senior living and community engagement, has announced Flowers is one of the 2023 recipients of their “Choice Community Award.” The Choice Community Award recognizes organizations with strong cultures of engagement.
“It’s a huge honor,” said Monica Jennings, Executive Director. “To know we are doing a good job and that the residents are happy to be here. That’s just huge. I’m so proud of this team and the job they’re doing to care for the elders we serve. This team has the right heart to be here. I have the most awesome team.”
Awards are granted by exceeding Holleran’s proprietary Holleran National Benchmark. This places Flowers and other Choice Community Award recipients in the top senior living communities in the country.
Flowers Retirement Community offers apartments for seniors and personal care in the Fiser-Spradling Green House® Home which utilizes the principles of the nationally renowned Green House® concept. Flowers is an official Eden Alternative Community, which promotes a living environment rich in variety and spontaneity.
The Green House® concept, arising from the Eden principles, is designed to deinstitutionalize nursing home life and provide an environment where elders engage in meaningful life activities, eliminating “loneliness, helplessness and boredom.” The idea is to deliver care and services in a facility that is home, not “home-like.”
Holleran has the largest benchmark of its kind, measuring both resident and employee engagement in the senior living space. Currently, the benchmark comprises more than 147,000 resident and employee surveys from nearly 300 organizations across 36 states, Washington, D.C., and Canada.
Flowers Retirement Community: MSS has been serving seniors in the Mississippi Delta at Flowers Retirement Community since 1978. For more information, visit mss.org/Flowers or follow Flowers Retirement Community on Facebook.
Methodist Senior Services: A Company on a Mission
Methodist Senior Services’ more than 60-year-old tradition fulfills its one mission: serving older adults in the spirit of Christian love. Approximately 1,000 employees and 1,600 volunteers make that mission the organization’s prime focus. Today, MSS serves more than 1,700 elders in 12 statewide campuses offering affordable apartments, personal care/assisted living, the Green House® Homes and skilled nursing care. For more information concerning MSS or its communities, please visit the website at www.mss.org.
Holleran: Holleran is the premier provider of employee and resident engagement and satisfaction research and benchmarks, serving not-for-profit senior living providers nationally. For more than 30 years, Holleran has specialized in researching and consulting with senior living providers, retirement communities, and healthcare systems to develop business strategies that match their mission, vision and values. Utilizing sophisticated research analysis, alongside our extensive survey benchmarks, leaders gain a clear vision of the strengths and opportunities within their business. Learn more at www.Holleranconsulting.com.
