Resident surveys indicate high levels of engagement and satisfaction
TUPELO, MS – Two Methodist Senior Services (MSS) Retirement Communities have been recognized nationally among the best senior living communities through resident engagement and satisfaction surveys. Seashore Highlands and Flowers Retirement Community were recognized for their exemplary efforts in creating a culture of engagement and satisfaction.
Holleran, the nation’s leading research firm specializing in senior living and community engagement, has announced Seashore Highlands and Flowers Retirement Community are among the 2023 recipients of their “Choice Community Award.” The Choice Community Award recognizes organizations with strong cultures of engagement.
“These communities embody the Methodist Senior Services mission to serve older adults in the spirit of Christian love,” said Christie Vance, Vice President for Operations and COO for MSS. “Our core values of servant ministry and compassion for those we serve, the dignity of elders, innovative service and operational excellence guide our teams at these two communities and throughout the 12 MSS campuses around the state.”
Awards are granted by exceeding Holleran’s proprietary National Benchmark. This places Flowers and Seashore Highlands in the top senior living communities in the country.
Flowers Retirement Community offers independent senior living and assisted living following the groundbreaking Green House® concept for senior living. Flowers is an official Eden Alternative Community, which promotes a living environment rich in variety and spontaneity.
Seashore Highlands offers independent senior living in villas, assisted living apartments and memory support assisted living following the groundbreaking Green House® concept for senior living.
The Green House® concept, born out of the Eden principles, is designed to deinstitutionalize nursing home life and provide an environment where elders engage in meaningful life activities, eliminating “loneliness, helplessness and boredom.” The idea is to deliver care and services in a facility that is home, not “home-like.”
Holleran has the largest benchmark of its kind, measuring both resident and employee engagement in the senior living space. Currently, the benchmark comprises more than 147,000 resident and employee surveys from nearly 300 organizations across 36 states, Washington, D.C., and Canada.
Methodist Senior Services: A Company on a Mission
Methodist Senior Services’ more than 60-year-old tradition fulfills its one mission: serving older adults in the spirit of Christian love. Approximately 1,000 employees and 1,600 volunteers make that mission the organization’s prime focus. Today, MSS serves more than 1,700 elders in 12 statewide campuses offering affordable apartments, personal care/assisted living, the Green House® Homes and skilled nursing care. For more information concerning MSS or its communities, please visit the website at www.mss.org.
Flowers Retirement Community: MSS has been serving seniors in the Mississippi Delta at Flowers Retirement Community since 1978. For more information, visit mss.org/Flowers or follow Flowers Retirement Community on Facebook.
Seashore Highlands: MSS has been serving seniors along the Gulf Coast since 1984. Learn more about Seashore Highlands at mss.org/Seashore or follow @SeashoreHighlands on Facebook.
Holleran: Holleran is the premier provider of employee and resident engagement and satisfaction research and benchmarks, serving not-for-profit senior living providers nationally. For more than 30 years, Holleran has specialized in researching and consulting with senior living providers, retirement communities, and healthcare systems to develop business strategies that match their mission, vision and values. Utilizing sophisticated research analysis, alongside our extensive survey benchmarks, leaders gain a clear vision of the strengths and opportunities within their business. Learn more at www.Holleranconsulting.com.
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