Holleran's national benchmark of Life Plan Community employee and resident engagement scores is the largest in the nation. It awards the annual "Highest Honors" recognition to those communities who attain high mean scores, overall satisfaction significantly above the Holleran Benchmark, and the organization's staff or residents must be categorized as highly engaged.
Holleran is the premier provider of employee and resident engagement and satisfaction research and benchmarks, serving more than 750 not-for-profit senior living provider organizations nationally. Holleran conducted Employee Engagement Surveys at each campus. Holleran analyzed MSS' results and compared them to the Holleran National Benchmarks for other senior living communities.
Engagement quantifies how passionate and committed employees are to our mission, activity and organization. The return on investment for Employee Engagement includes such benefits as higher productivity, turnover reduction and decreased absenteeism.
The Employee Engagement index consists of 15 factors that when analyzed, identify employees on a spectrum of engagement levels. The larger the number of people falling into the highly engaged categories, the more likely your organization will flourish.
Catalyst and Advocates: Highly engaged and committed to organizational success
Endorsers and Contributors: Employees who show up and do their job satisfactorily.
Resistors: Employees who are the most disengaged and possibly toxic individuals who threaten the culture and progress of the organization.
MSS OVERALL RESULTS:
MSS had an overall response rate of 93.3%. (In 2015 MSS had 82.7% response rate)
Overall Engagement Score for MSS employees is 84.4 with 58.9% of employees considered Catalysts and Advocates (Holleran Overall Benchmark score was 78.8%) MSS Overall Engagement Score in 2015 was 81.8.
KEY DRIVERS (Most Important to Employees):
I feel I'm a part of a team that is producing meaningful results for the organization
At work, I have the opportunity to do what I do best every day.
Methodist Senior Services cares for its employees.
The physical safety of employees is protected.
This last year, I have had opportunities at work to learn and grow
Engagement Action Plan for 2018/ 2019
Celebrate and communicate results to campuses through Town Hall Meetings and campus meetings
Campuses to develop action plans for 2018/2019 and plans for ongoing communications
Create ongoing Engagement and Recognition Committees at campuses
Requirements to Receive Holleran Highest Honors:
Overall engagement score must be 85.0 or higher
Response rate of 73% or higher
Have more than 30 total respondents
60% or more catalysts
Reasons to be Proud:
MSS Overall scored 84.4% or 2 points away from 90th percentile
Martha Coker 88.6 overall score,73.4% of employees, are Advocates and Catalysts95.3% Response rate
Aldersgate 85.9 overall score, 63.9% of employees are Advocates, and Catalysts 100% Response Rate