The least I could do

February 23rd, 2010

Words from Seth Godin:

The least I could do

“One way to think about running a successful business is to figure out what the least you can do is, and do that. That’s actually what they spent most of my time at business school teaching me.

No sense putting more on that pizza, sending more staff to that event, answering the phone in fewer rings… what’s the point? No sense being kind, looking people in the eye, being open or welcoming or grateful. Doing the least acceptable amount is the way to maximize short term profit.

Of course, there’s a different strategy, a crazy alternative that seems to work: do the most you can do instead of the least.

Radically overdeliver.

Turns out that this is a cheap and effective marketing technique.”

Reminds me of the Good Samaritan’s overdelivering:  “He went to him and bandaged his wounds, having poured oil and wine on them.  Then he put him on his own animal, brought him to an inn, and took care of him.  The next day he took out two denarii,, gave them to the innkeeper, and said, ‘Take care of him; and when I come back, I will repay you whatever more you spend.’”  (Luke 10: 34-35).

Steve

October 23rd, 2009

Some gleanings from the book Living the Generous Life—reflections on giving and receiving:

If basic human generosity is not fostered, a lack of generosity will quickly and deeply infect the workplace, family, and community.  Fear, mistrust, isolation, and conflict grow quickly without the essential enzyme of generosity.  And when we operate out of fear, we make bad choices. When we lose our inner compass, we forget how strong we are, or how wise. In this mood of alienation, we often misjudge the obstacles in our way and lose track of the resources we have to overcome them.

The outpouring of generosity following the terrorist attacks of September 11, 2001, reveals how quickly people give when there is an obvious need and a simple way to be generous. (Emphasis added).  In the eight months following 9-11, St. Paul’s Chapel at Ground Zero served as a place of rest and refuge for recovery workers at the World Trade Center site.  There, volunteers worked twelve-hour shifts around the clock, serving meals, making beds, counseling, and praying with fire fighters, construction workers, police, and others.  People volunteered a variety of skills and talents, including massage, chiropractic care, podiatry, counseling, and music, in an effort to aid their fellow citizens in a great time of need.


A sociological study of love and compassionate service at Ground Zero finds a variety of types of strengths experienced because of the exchange of loving behavior shared at this site: “the power of love to inspire an offering of service; the power of love to conquer the fear and horror of Ground Zero, enabling compassionate self-offering despite self-concerns; the power of love to create; the power of love to bless; the power of love to unite humanity with one another; the power of love to unite humanity with unlimited love; the power of love to enlighten; and the power of visionary love.”

[When analyzing stories of generosity] it becomes clear that generosity does not require a certain amount of money.  Instead it seems to begin with some sense of having “enough.”  Whenever we feel we have enough of something, we can look to see how we can share what we have.


When we are rooted in a deep sense of sufficiency, often our impulse is to be useful, to be kind, to give something away.  We may even feel that as we give, something is being simultaniously given back to us.

Fear and dependency create scarcity in the giver, and lack of empowerment in the receiver.

It is useful to remember that the act of giving begins on the inside.  The rhythm of honest kindness arises out of an honest heart.  If we are to be truly kind, we must be truly awake to our motivations, our fears, our strengths, and our gifts.  In other words, we must become the gift that we would give.

Parker Palmer says: “In the human world, abundance does not happen automatically.  It is created when we have the sense to choose community, to come together to celebrate and share our common story.  Whether the ‘scarce resource’ is money or love or power or words, the true law of life is that we generate more of whatever seems scarce by trusting its supply and passing it around.”

Being generous sometimes requires a leap of faith.  In letting go of something by giving, you trust that you will somehow receive what you need in return.  Love, energy, money, and kindness are intended to flow, and when you obstruct the outgoing flow, there can be no incoming flow.

When you hold tightly to what you treasure (perhaps out of fear or a sense of scarcity), your hand cannot receive even great gifts that may come you way.  But when you open your hand and your heart, freely sharing what you have as well as what you don’t, you become ready and able to receive, and you may often find that your needs are met in unexpected ways.


Steve McAlilly, President & CEO

Tough Times?

July 10th, 2009

In these times which are somewhat difficult, but not insurmountable, I am reminded of two things which I share with you.  One is from the poet Wendell Berry, the other from a marketing guru and author of “Tribes”, Seth Godin.

The Real Work, by Wendell Berry
It may be that when we no longer know what to do we have come to our real work,
and that when we no longer know which way to go we have come to our real journey.
The mind that is not baffled is not employed.
The impeded stream is the one that sings.
On the Road to Mediocrity, by Seth Godin
Along the way, we settle.
We settle for something not quite right, or an outfit that isn’t our best look, or a job that doesn’t quite maximize our talents. We settle for relationships that don’t give us joy, or a website that’s, “good enough.”
The only way to get mediocre is one step at a time.
You don’t have to settle. It’s a choice you get to make every day.

Let us not ever be found guilty of backing away from a daunting detail or a puzzling predicament.  Let us not be found guilty of settling.

Steve McAlilly, MSS President & CEO

New MSS Blog

March 18th, 2009

Hey Everyone,

This is Methodist Senior Service’s new blog. We hope to bring you relevant information about our care and services through this platform.  We also plan to post articles about senior-related topics. Please feel free to post comments and let us know your opinions.

Thanks
MSS Staff